Ask SureDesk a question about your new platform and get a trusted, cited answer from your own curated knowledge articles. No need to raise a ticket and wait for a response. Instant, dependable answers, 24-hours a day, 7-days a week.
SureDesk helps navigate new processes with confidence. The result is faster support, less staff frustration, better adoption, fewer help desk tickets, and a smoother transition at the moments that matter most.
Secured by your existing SSO and hosted entirely within the UK Azure structure.
Trusted clarity at the point of need.
Why SureDesk?
SureDesk provides 'human-friendly' help and advice based on your approved sources, which improves adoption during complex digital change programmes.
for Change Programmes
Shared services modernisation
Cloud ERP and back-office transformation
Digital planning transformation
Case management and workflow modernisation
Digital identity, SSO, and secure access
Data and insight platforms
for Digital Platforms
SAP S/4HANA Public Sector Module
Oracle Cloud
Microsoft Dynamics 365
Unit4 ERP
ServiceNow
SalesForce
Library & Answers
SureDesk is made up of two areas, the first area is a Library where experts can upload training, governance and policy documents. The second is the Answers area where staff can go and ask questions and recieve expert transformation programme answers based upon the approved library.
How SureDesk works
See how approved content becomes trusted, cited answers for staff and stronger delivery assurance for your programme.
Frequently Asked Questions
